The most interesting thing about this rather priggish piece occurs about two-thirds in, during a paragraph quoting a speech therapist: “The communicative cosmetic is at odds with who they want to be,” said Mr. Chwat, who speaks with a trace of a New York accent. “The voice complimented them when they were teenagers, but it doesn’t work any longer.” If you're going to get stroppy about the way other people use language, you might do yourself the favor of knowing the difference between "compliment" and "complement."